Refund & Cancellation Policy

1. Digital Products Nature

Products sold on JH Code Hub are non-tangible, digital goods delivered via electronic download immediately upon payment confirmation. Because access to the full source code or design files cannot be revoked once downloaded to a local environment, sales are generally final.

2. Eligibility for Refunds

We are committed to customer satisfaction and will issue a full refund under the following valid conditions:

• Proven Technical Defect: The digital product contains a critical bug or defect that prevents basic compilation, execution, or use as described in the documentation, and our engineering support is unable to resolve the issue within 5 business days of notification.
• Duplicate Transaction: You were inadvertently charged multiple times for the identical order due to a payment gateway timeout or network error.
• Mismatched Delivery: You received a package materially different from the product description and live preview specifications.

3. Non-Refundable Circumstances

Refunds will not be granted under the following circumstances:

• Change of mind after the product archive has been downloaded.
• Lack of requisite technical expertise (e.g. basic Node.js, React, or terminal familiarity) required to work with developer source code.
• Incompatibility with third-party software or libraries not specified in the product prerequisites.

4. How to Request a Refund

To request a refund, submit an inquiry via our Support Form within 7 days of purchase including:

• Your JH Code Hub Order ID
• Razorpay Payment ID
• Detailed description and screenshots of the technical defect

Approved refunds will be processed back to the original payment method through Razorpay within 5 to 7 business days.